Privacy Policy

Last Updated: September 16, 2026

Welcome to VelaCart (“we”, “us”, “our”). VelaCart operates the website https://velacart.in and provides online shopping services for a variety of products.

We respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, contact us, or use our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

When you use VelaCart, we may collect the following information:

Personal Information

Full name
Mobile number
Email address
Billing and shipping address
City, state, and PIN code
Account login information
Order and purchase details
Information you provide when contacting customer support

Payment Information

Payments may be processed through third-party payment providers. VelaCart may receive transaction-related information such as payment status, transaction ID, payment method, or other information necessary to confirm and process your order.

We do not intend to store complete debit-card, credit-card, UPI PIN, CVV, or banking credentials on our servers.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Website activity
Date and time of visits
Referring website or source

2. How We Use Your Information

We may use your information to:

Process and deliver your orders
Confirm payments and transactions
Create and manage your account
Provide customer support
Communicate about orders, deliveries, returns, refunds, and cancellations
Improve our website, products, and services
Prevent fraud, misuse, and unauthorized activities
Maintain website security
Send promotional offers and marketing communications where permitted
Understand customer preferences and improve your shopping experience
Comply with applicable legal and regulatory requirements

We aim to collect and use personal information only for legitimate and relevant purposes.

3. Sharing of Information

We may share necessary information with trusted third-party service providers when required to provide our services.

These may include:

Payment processors
Shipping and logistics partners
Technology and hosting providers
Website analytics and security providers
Customer-support service providers
Marketing and communication service providers
Professional advisers, regulators, government authorities, or law-enforcement agencies where legally required

We do not sell your personal information to third parties for their independent commercial use.

Third-party service providers may process information only as necessary to provide their services to us or as otherwise permitted by applicable law.

4. Cookies and Similar Technologies

VelaCart may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may help us:

Keep products in your shopping cart
Remember preferences
Maintain login sessions
Understand website traffic
Improve website performance
Provide relevant marketing or advertising where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. Marketing Communications

If you provide your contact information and consent where required, we may send you:

New product announcements
Special offers
Discounts
Promotional messages
Shopping updates
Other communications related to VelaCart

You may unsubscribe from promotional communications by using the unsubscribe option provided in the message or by contacting us.

Even after opting out of promotional communications, we may continue sending essential transactional communications, such as order confirmations, delivery updates, refunds, or account-related notices.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, completing transactions, resolving disputes, maintaining business and transaction records, preventing fraud, and complying with applicable legal obligations.

When information is no longer required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law and our operational requirements.

8. Children’s Privacy

VelaCart is intended for general consumers and is not specifically directed toward children.

We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

9. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, advertisements, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal data, including rights to:

Request information about personal data processed by us
Request correction of inaccurate or incomplete information
Request deletion of personal information where applicable
Withdraw consent where processing is based on consent
Request information regarding how your personal data is used
Raise a grievance or privacy-related complaint

Where applicable, requests may be subject to verification to protect your account and personal information.

The Digital Personal Data Protection Act, 2023 provides for rights and consent-related requirements concerning digital personal data, including withdrawal of consent where consent is the basis for processing.

11. Withdrawal of Consent

Where we process your personal information based on consent, you may withdraw your consent subject to applicable law.

Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services, process future orders, or maintain certain account features where the information is necessary for those purposes.

12. Grievance and Privacy Requests

If you have questions, concerns, requests, or complaints regarding your personal information or this Privacy Policy, you may contact VelaCart using the contact information provided on our website.

Website: https://velacart.in

Email: [Insert your official customer-support/privacy email]

Business Name: VelaCart

Address: [Insert your business/registered address]

We will review and respond to privacy-related requests in accordance with applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

When we make changes, we may update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

14. Contact Us

If you have any questions about this Privacy Policy or the way VelaCart handles your information, please contact us:

VelaCart
Website: https://velacart.in
Email: [Insert official email address]
Address: [Insert business address]

Thank you for trusting VelaCart.